Support

Need a hand?

Whether it's a bug, a question about a booking, or feedback on the app — this is the fastest way to reach us.

Response time

We read every message and aim to reply within 2 business days.

Before you write in

  • Include the email address your Photum account is registered under.
  • If you're reporting a bug, let us know your device and app version — it's under Settings → About in the app.
  • Screenshots help us fix things faster.